1. Introduction
At Rivanta Group (a brand of RUDRA ENTERPRISE), accessible from https://rivantagroup.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Rivanta Group and how we use it.
2. Information We Collect
When you contact us directly via email (rudraenterprise1170@gmail.com), phone (+91 9727942000), or our WhatsApp api (+91 9727942000), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and services
- Improve, personalize, and expand our website and services
- Understand and analyze how you use our website
- Develop new services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails
- Find and prevent fraud
4. WhatsApp API & Data Privacy Compliance
We use the WhatsApp Business API to facilitate rapid communication, answer inquiries, and provide support. In doing so, we strongly adhere to data privacy practices that align with regulations:
- No unauthorized sharing: Any personal information, chat logs, or data transmitted via WhatsApp will never be shared with, sold to, or traded with third parties for marketing purposes.
- Meta Privacy Policy: Communication flowing through WhatsApp is encrypted and subject to WhatsApp's Terms of Service and Privacy Policy. When you engage with our WhatsApp floating button or number (+91 9727942000), you accept that WhatsApp acts as a Data Processor.
- Data Retention & Deletion: You have the right to request the deletion of your conversational data or contact details from our CRM by contacting us. We will promptly comply with your request, ensuring zero residual data is retained beyond legal or regulatory requirements.
- Opt-In Communications: We will only initiate WhatsApp threads with users who have explicitly opted-in to receive messages from RUDRA ENTERPRISE or Rivanta Group.
5. Third Party Privacy Policies
Rivanta Group's Privacy Policy does not apply to other advertisers or websites, such as Meta Platforms (WhatsApp/Facebook) or Google (Maps/Analytics). Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information.
6. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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